Overdraft Services and Overdraft Protection

We all make mistakes. Sometimes a mistake results in a returned item or an overdraft on your account. The good news is that you can protect yourself against overdrafts and the fees charged when they happen. Explore below for more information on how your account works and our overdraft services.

 

Remember Funds availability rules apply see our Funds Availability Policy.

Let’s Talk Overdrafts, How They Happen, and How to Avoid Them

Let's talk overdrafts & overdraft fees

Ready? Let's go!

Overdrafts happen when the money you spend is more than the money available in your account.

This is when an overdraft fee may be charged.

KeyBank helps you avoid overdraft fees:

If you overdraw by $20 or less, you're within the Key Coverage Zone and will not be charged any KeyBank overdraft fees.

If you overdraw by more than $20, you exceed the Key Coverage Zone and overdraft fees may apply.

To avoid additional fees you'll want to make a deposit and regain a positive balance.

Keep track of your balance.

Spend your money on your terms.

What is Key Coverage Zone?

With Key Coverage Zone, if the unexpected happens and your account’s overdrawn by $20 or less at the end of the day, you won’t see an overdraft fee from KeyBank.

Let's talk overdrafts and how to avoid them

Ready? Let's go!

We understand that overdrafts happen

But there are a few things you can do to help avoid overdrafts

Signing up for transaction and balance alerts,* can help you track your money (Message and data rates may apply)

Download the KeyBank mobile app to get alerts and to check your balance daily

Link to another eligible KeyBank account for additional protection with no transfer fees

You can opt to link your checking account to your savings account

Credit card*

Line of credit*

There's no transfer fee, but interest may be charged through your credit card or line of credit account

Take steps to avoid overdrafts. Spend your money on your terms.

What steps can I take to help avoid overdrafts?

Use Account Alerts, online and mobile banking and more tools to help you easily stay on top of your account.

How To Avoid Overdrafts

Track your balance

Know your balance before you spend. Sign on to online banking or mobile banking to check your account activity. You can also check your balance by visiting any Key ATM or by calling 1-800-KEY2YOU® (1-800-539-2968). For clients using a TDD/TTY device, please call 1-800-539-8336. Remember to consider any outstanding checks or scheduled payments.

Know your Overdraft Protection options

At Key, you have options on how you’d like your account to work in an overdraft situation to help avoid fees.

Set up Alerts

Balance Alerts can help you avoid overdrafts and the fees that come with them, while Transaction Alerts can tell you when deposits and credits post to your account. Set up alerts.

Schedule a Key Financial Wellness Review®

We value you as a client and want to make sure you’re using the right account for your needs. That’s why we’re inviting you to have a Key Financial Wellness Review with one of our knowledgeable bankers.

We’re here to help you create a personalized plan so you can avoid overdrafts in the future and begin to take small steps toward financial progress.

There are several ways to consent to Overdraft Services

Decline all overdrafts

You may prevent KeyBank from paying for some transactions when your account does not contain sufficient available funds.

Overdraft Services

We can cover your overdrafts in two ways:

1. Standard Overdraft Services

This service comes with your account, and we do authorize and pay overdrafts for automatic bill payments, checks and other transactions made using your checking account number.

You can also choose to consent to Overdraft Services. This is when you let us know that you want KeyBank to authorize and pay overdrafts on ATM and everyday debit card transactions.

It's important to know that we cannot guarantee that we will authorize and pay every type of transaction, so you may be declined for the above types of transactions.

2. Overdraft Protection Plans

Overdraft Protection lets you link another eligible KeyBank account to your checking account to act as a backup. Funds are automatically transferred from that account to your checking account to help pay for overdraft transactions that may occur. To back up your checking account and help avoid overdraft fees, you can link any of the following accounts:1

Savings

If you overdraw your checking account, funds can automatically transfer from your eligible KeyBank savings account, without an overdraft protection transfer fee charged.

Credit

Your eligible KeyBank credit card or line of credit can automatically transfer funds to your checking account to cover any overdrafts without an overdraft protection transfer fee.

FAQs

Deposits become available based on the type of deposit that was made and when it was made.

Cutoff Times

Deposits are posted first, then withdrawals. The daily cutoff times for making deposits and withdrawals vary by deposit method and our cutoff times are for business days only, not weekends or legal holidays.

Branch – At branch closing time
ATM – 7:00 p.m. local time in the state where you opened your Account
Mobile – 11:00 p.m. Eastern Time

Funds Availability Details

 Deposit Type   Deposit Method  Funds Availability
 Cash  In-branch to a banker  Same business day
 At a KeyBank ATM  Same business day
 Electronic payments (i.e., Payroll or   Social Security benefits)  Electronic deposit/transfer  Same business day
 Checks  In-branch to a banker  $100 same business day
 Remaining amount  next business day
 At a KeyBank ATM  $100 same business day
 Remaining amount   next  business day
 KeyBank mobile app  Next business day

Read our Funds Availability Policy to find out more about when your deposits are available to use.

Read our Deposit Account Agreement for more detailed information.

A returned item is when we decline a transaction you’ve made because it exceeds your available balance. You may need to deposit funds to cover the amount of the item in the event it is presented to us for payment again. This will also help avoid the merchant from potentially canceling your goods or services and charge you a fee.

Business days are Monday through Friday, excluding legal holidays.

An overdraft item charge is assessed when your account is overdrawn by more than $20.

If your account’s overdrawn by $20 or less at the end of the day, you won’t see an overdraft fee from KeyBank. You are in the Key Coverage Zone.

There’s nothing you need to do in order to take advantage of Key Coverage Zone.

If at the end of the day your account is overdrawn by more than $20, we will charge you a fee of $20 per overdraft item.

If at the end of the day your account is overdrawn by more than $20 for 5 consecutive business days, an additional $20.00 fee will be assessed.

There are limits on the total fees we will charge you for overdrawing your account. There is a daily cap of three Overdraft Item charges per account. There is a monthly cap of 20 overdraft charges within the monthly period.

1

Although there is no transfer fee, interest will accrue from the date the transfer is made.

All credit products are subject to credit approval.

call us

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule and Appointment

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now

Go

Find a Branch or ATM

call us

Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule and Appointment

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

Schedule an appointment now