We’re Here to Help
Personal Bank Account Customer Service and Support
Contact us for account support and answers to all of your banking questions.
To find out more about our response to COVID-19, including financial assistance for clients, visit key.com/coronavirus.
We’re serving clients at all of our ATMs, most drive-thrus and by appointment at most branches. For safe deposit box access, contact us.
Check balances, deposit checks, pay bills and more – easily and securely, without leaving home.
Need Help?
1-800-539-1539
Clients using a TDD/TTY device: 1-800-539-8336
Monday–Friday, 7:00 a.m.–Midnight
Saturday–Sunday, 8:00 a.m.–9:00 p.m.
24/7 customer service
We’re experiencing longer than usual hold times as we work with our clients.
1-800-KEY2YOU® (539-2968)
Clients using a TDD/TTY device: 1-800-539-8336
Clients using a relay service: 1-866-821-9126
Clients using a TDD/TTY device: 1-800-539-8336
Monday–Friday, 8:30 a.m.– 8:00 p.m. ET
Talk to a representative who can help
Chat Hours
Monday–Friday, 7:00 a.m.–Midnight
Saturday–Sunday, 8:00 a.m.–9 p.m.
To chat with a representative, sign on to online banking and from “Customer Service” on the top, scroll down to “Live Chat.”
Sign on