Personal Banking Help

Frequently Asked Questions

I can't sign on to Online Banking. What should I do?

If you do not know your user ID or password, please select the "forgot" link next to the related field and follow the steps. If you cannot successfully reset your user name or password or you continue to be locked out for other reasons, call customer service at 800-539-1539 in order to regain access to Online Banking.

Where can I find my routing number?

You can find the transit/ABA routing number in the lower left corner of your checks or from the list of routing numbers by state.

What should I do if I have an unauthorized debit card transaction on my account?

If you notice an unauthorized purchase on your account, report it by calling 800-KEY2YOU^® (800-539-2968) and following the prompts for fraudulent activity. We will review your account with you to verify recent activity and initiate a dispute for the unauthorized transaction(s). If necessary, we may also block the card to prevent additional unauthorized transactions and have a new card issued to you.

How do I order checks?

You have several options for ordering checks. If ordering checks for the first time, call 800-355-8123. In Online Banking click on the My Online Banking tab, then Order Checks.

What is KeyBank's notary policy?

Public notary services are available to existing KeyBank clients. Call your local branch to see if a notary is available at that location and time.