To take advantage of the Bill Pay Guarantee*, and ensure that your payments will be received accurately and posted by your payee, schedule your payments as follows:
- For electronic payments, you must schedule your payment at least 2 business days before the due date.
- For check payments, you must schedule your payment at least 4 business days before the due date.
- For payments made to KeyBank and display a 'Key' icon, you must schedule your payment on or before the due date.
- Ensure that the payment information entered is accurate and enough time is allotted for processing based upon the guidelines above.
If payments are made within the guidelines of the guarantee and KeyBank does not properly complete a bill payment on time or for the correct amount, KeyBank will pay any late fees and finance charges that result solely from that failed bill payment and send any correspondence necessary to rectify credit reporting.