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When the wrong credentials for online and mobile banking are used too many times, we will lock the account for your security. If that happens to you, don’t worry. You can easily verify your identity and unlock your personal and business accounts online.

Unlocking Your Account

If you accidentally lock your business or personal KeyBank account, you can easily unlock it securely online. So we can verify your identity online, you will need to enter your Social Security number or TIN and have an accurate phone number on file with us.

Having Trouble?

There may be times when unlocking an account online isn’t possible. For example, if the phone numbers we have on file aren’t accurate, we will not be able to text or call you with a one-time passcode. To help restore your account access quickly and securely, we can also verify your identity and unlock your account by phone. Contact us at 1-800-KEY2YOU® (1-800-539-2968). Clients using a TDD/TTY device: 1-800-539-8336.