This could happen for two reasons:
Information may have changed to ensure the fastest, most direct delivery of your payment. Electronic delivery may require an alternate address. This information has been updated for you.
Most payments will arrive faster; however, it is possible due to the changes with Bill Pay, some payments may no longer be sent electronically and therefore will take longer to arrive. All payments are covered by our Bill Pay Guarantee.
Your available balance will reflect scheduled bill payments at the start of business on the day they are to be sent. You no longer have to wait until the end of the day to see your available balance update.
Yes. When scheduling a payment, the "Guarantee By" date indicates the processing method:
To ensure immediate payment processing on KeyBank Cash Reserve Credit (CRCs), home equity loan/lines, installment loans, and unsecured loans/lines accounts, we automatically set up the payee for you. Note: If you wish to delete the payee, select Options > Delete payee. Once deleted, the payee will no longer appear in "Everyone I Pay."
View 30, 60, or 90 days of history in Payment Activity. Use the Reports tool to view history beyond 90 days. After conversion, six months of history will be available immediately building to 18 months by the end of the month. Note: Payment history will continue to build to 24 months.
There are several tools available for setting up the due date:
You can! Below your payees, click on "Want to make more payments at a time?" Note: Online Banking will default to your last view.
Cancelling a payment can be done by selecting the payment in Payment Activity and selecting "Modify this payment" or "Cancel this payment." You have until 7 p.m. ET on the day of the scheduled payment to cancel or modify it.
A note is a message for your personal records and won't be sent with the payment. A memo is only available for paper check payments and will be viewable by the payee.
Yes, expedited payments are available for $9.95 and are delivered the next business day.
Payments may take up to one day to be delivered. Based on partnerships with payees, expedited payments will be back-dated to the previous business day.
Each payee may require different identifying criteria based on the information needed during online enrollment on their website.
eBills are only available for payees that offer online statements through their website.
To setup your payment rules, select Options > Set up Auto-Pay >Set Auto-Pay in response to an eBill. You can set up to pay full balance, pay minimum amount due, etc. When an eBill arrives, your payment is automatically scheduled and appears in Payment Activity. Note: It is not required to set up auto-pay rules to receive eBills in Bill Pay.
Your eBill status can be:
Use this feature to view how scheduled payments will affect your balance. Change the date and watch your balance adjust. To see even more information, click "Show me the details" to see payments through the as-of date.
Previously scheduled and future-dated payments will only display in the service where they were scheduled. In addition, any new payees that are added will only be viewable within Online Banking or Key Business Online®, whichever service was used to create the payee.