No. Online Banking Bill Pay is free. Bill Pay is a great way to save on postage. Try our Bill Pay online demo. If you need to get a payment out ASAP, use our Pay it Faster1 option with same or next business day delivery date.
1 Fees apply.
Our expedited payment option is available for $9.95 with next business day delivery date. You can expedite your payment by clicking the Pay it faster link after you select the Payee.
Note: Expedited Payments cannot be modified or cancelled.
Electronic expedited payments are sent immediately. The payment may take up to a day to process, but will be backdated with the date you requested the expedited payment.
In some instances, you may not be able to edit the address information as KeyBank may already have a relationship with a payee and have the necessary billing information on file.
Below your payee list, click on "Want to make more payments at a time?”. By selecting this option, it will become your default view. Note: You can switch back to paying one at a time and changing your default by clicking on “Want to make more payments at a time?“ again.
To set up an auto-pay/recurring rule for the payee, select Options > Set up auto-pay.
You have until 7pm ET on the day of the scheduled payment to cancel or modify it.
The difference is:
To find the payment delivery method:
Your available balance will reflect scheduled bill payments at the start of business on the day they are to be sent.
eBills are a secure paperless way of receiving, viewing, and paying your bills online, in one place rather than visiting multiple sites. Eliminate writing and mailing checks which also helps the environment by reducing paper consumption. Each month, we'll notify you when your electronic bill is ready for viewing.
Note: eBills are only available for payees that offer online statements through their website.
Yes. you can set up to pay full balance, pay minimum amount due, etc. After completing setup, when an eBill arrives, your payment will automatically be scheduled and will appear in Payment Activity. Note: It is not required to set up payment rules to simply receive eBills in Bill Pay. To setup payment rules, select Options > Set up Auto-Pay >Set Auto-Pay in response to an eBill.
Your eBill status can be:
This payee offers eBill
A request for a new eBill has been made but not yet received
eBill received. Your statement is available to view
There is a problem retrieving an eBill and requires your attention. Select Options > Action Needed
Additional information regarding your eBill is needed
Each payee may require different identifying criteria based on the information needed during online enrollment on their website.
There are a few ways:
Track your Balance allows you to quickly view your projected account balances against pending and scheduled bill payments. It also provides easy access to modify or cancel scheduled payments.
A note is a message for your personal records and won't be sent with the payment. A memo is only available for paper check payments and will be viewable by the payee.
Our Bill Pay supports Internet Explorer (versions 8 and above), Mozilla Firefox and Google Chrome.
If you are unsure of which version of Internet Explorer you have, you can go to Help> About Internet Explorer and this will show you the version you are currently using.
Select the internet browser you are using below and follow the steps to troubleshoot.
Set Compatibility View: