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Keep your budget on track, knowing your credit card payments are made on time, every time. Key has several convenient payment methods you can use to make your payments as quickly and easily as possible.

If you’re having trouble making payments on a KeyBank credit card because of the coronavirus pandemic, you can ask for deferral. For information on other assistance options, please visit KeyBank’s Borrower Assistance page.

KeyBank Offers Options for Making Payments

Remember, your payment will be considered effective on the date it’s received, and payments made on a weekend or federal holiday will be processed on the next business day.

Online and Mobile Banking

Transfer funds, make a one-time payment or schedule a recurring payment in online banking or with the mobile app. It’s secure, convenient and easy to use. Plus, you’ll see the date by which your payment will be received, backed by our Bill Pay Guarantee.

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Pay by Phone

Call us to make your payment from any checking or savings account, including those held at other banks. If you make your payment from a Key account after 7PM EST or from a non-Key account after 5 PM EST, it will be processed the next business day.

KeyBank Contact Center
1-800-KEY2YOU

Pay in a Branch

Make your payment in a KeyBank branch during normal business hours. If you make your payment in branch on a Saturday, it will be effective the next business day.

Branch Locator

Pay by Mail

To send your payment by check, include your payment stub and write your account number on your check’s memo line. To be sure your payment is received on time, allow 7 - 10 business days before your due date.

Regular mail:
KeyBank
P.O. Box 89446
Cleveland, OH 44101-6446

Overnight mail:
KeyBank Lockbox Services
Attention: Lockbox 89446
5575 Venture Drive
Parma, OH 44130

Common Questions Related to Making Payments

I have misplaced or have not received my monthly invoice. Do I still need to make a payment?

Yes, you must still make your payment. If you want to, you can view and print copies of your monthly statement in KeyBank online banking.

You can pay your bill through online or mobile banking, by phone, by mail or at a nearby branch, without having your statement with you.

To confirm the monthly payment amount, call customer service at 1-800-KEY2YOU.

If you would like to make your payment by mail, write your account number on your check and mail your payment to:

Regular mail:
KeyBank
P.O. Box 89446
Cleveland, OH 44101-6446

Overnight mail:
KeyBank Lockbox Services
Attention: Lockbox 89446
5575 Venture Drive
Parma, OH 44130

When are my payments due?

Your payment date is based on your billing cycle. Please refer to your monthly statement to confirm your payment date, or call 1-800-KEY2YOU for assistance.

How do I change my credit card payment due date?

Once your credit card account is open, you can change your payment due date:

  • At a KeyBank branch or
  • By calling 1-800-KEY2YOU® (1-800-539-2968)

Your new payment due date will take effect for the next statement billing cycle.

May I make my payment with a credit card?

No. Your monthly payment must be drafted from a checking or savings account.

Will you accept less than the total amount due?

You must pay at least the minimum payment shown on your statement. Please remember that you will be charged interest on the remaining balance.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

I need help making my credit card payments. Who can I contact for assistance?

Hardships can come in many forms. Unemployment, decrease of income, declining property value, divorce, injury or illness – these are all considered hardships. If you are experiencing a hardship that is making it difficult for you to pay your bills, there may be help.

If you are having difficulty making your payments, visit our Borrower Assistance page. We may have a program available to assist you.

Credit Cards

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Call Us

1-800-KEY2YOU® (539-2968)

Clients using a TDD/TTY device:
1-800-539-8336

Clients using a relay service:
1-866-821-9126

Schedule an Appointment

Talk to a Branch Manager in your neighborhood.

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